How can we help?

I just downloaded SafetySense. What do I do next?

Follow Download & Setup for four clear steps covering installation, your account, camera setup, and testing. View Download & Setup ›

Antivirus or Windows Security is blocking SafetySense. What should I do?

McAfee Antivirus: We have dedicated step-by-step instructions with screenshots. View McAfee instructions ›

Other antivirus or Windows Security: Review any blocked or quarantined SafetySense file and choose Allow, Restore, or the equivalent option. Then run the installer again. If protection continues to block installation, temporarily pause only the relevant protection while SafetySense installs, then turn protection back on.

My camera is not being detected. What should I check?

Make sure your Windows PC and all cameras are on the same Wi-Fi network. Confirm you created a camera username and password in the Tapo app and used the same credentials for every camera. Restart SafetySense after making any changes.

Where should I place my cameras?

Place cameras high, close to a room corner, and angle them downward so the floor and main walking areas are clearly visible. Avoid furniture, doors, glare, and other obstructions that create blind spots. Bathrooms may benefit from a lower, more privacy-conscious angle. View Camera Placement guide ›

What cameras work with SafetySense?

SafetySense can use your computer's built-in camera, a USB camera, or supported Wi-Fi cameras. Built-in and standard USB cameras can work well in adequately lit rooms, but most do not have infrared night vision. For 24/7 monitoring, especially in rooms that become dark overnight, we recommend Wi-Fi cameras with automatic night vision. SafetySense currently works best with TP-Link Tapo cameras, and we plan to support additional Wi-Fi camera brands in the future.

Will SafetySense work in the dark?

SafetySense depends on the camera being able to produce a clear image. Built-in laptop cameras and most standard USB cameras do not have infrared night vision, so detection can be less reliable in very low light or complete darkness. If a monitored room becomes dark at night, use a camera with automatic night vision for more reliable around-the-clock coverage.

How many cameras can I use with SafetySense?

SafetySense supports up to 10 cameras with a standard subscription. The practical number depends on your computer's processing power.

Good: An older or basic Windows computer can be a good starting point for about 1–4 cameras.

Better: A newer Windows computer with a modern processor can generally support more cameras and provide smoother performance.

Best: For the maximum number of cameras and the best overall performance, we recommend a dedicated Windows computer with a graphics card, used primarily for SafetySense.

Can I use more than 10 cameras?

Yes. Configurations with more than 10 cameras are possible, but they require additional setup and sufficient computer processing power. Please contact SafetySense Support so we can review your needs and help enable the appropriate configuration.

What kind of computer do I need?

You can start with the Windows computer you already own. For continuous monitoring, especially with several cameras, we recommend a computer dedicated to SafetySense so other applications do not compete for processing resources.

A newer system with a discrete GPU (a separate graphics processor) provides the best performance and fastest detection and notification speed. Gaming computers are particularly well suited to this workload.

How do I test SafetySense?

First confirm that the camera is live and the important floor area is clearly visible. With another person nearby, slowly and safely move into a lying position on the floor — do not deliberately fall — and confirm that SafetySense detects the event and sends any enabled notification. Repeat the test for each camera. View testing guide ›

I'm not receiving an alert. What should I check?

In Account › Alert notifications, confirm you are viewing the correct subscription and that the email or SMS notification you want is enabled. Make sure the destination is verified, then use Test to confirm the message arrives. Notification settings are stored separately for each subscription.

Does SafetySense record video?

No. SafetySense does not record video, either locally or in the cloud. Camera images are analyzed on the home Windows computer for fall detection. Individual incident images may be kept locally on that computer for Incident History, but SafetySense does not create continuous video recordings.

Can I view SafetySense cameras remotely?

Yes. Once a SafetySense computer is connected to your account and remote access is enabled, you can sign in from another computer or mobile device and open the same SafetySense Control Center. You can check system status and view periodically refreshed camera images — about one image per second — rather than a continuous video stream. When you view a camera remotely, requested images are securely transmitted from the home computer to your authorized browser. Fall-detection AI still runs locally, and SafetySense does not record the remote viewing session.

Is SafetySense currently in beta?

Yes. SafetySense is currently in beta testing. Everyone who joins during the beta becomes a Founding Member and receives one year of free service, special lifetime pricing, and the opportunity to help us test and improve SafetySense as we prepare for wider release.

How much does SafetySense cost?

Everyone who joins SafetySense during beta becomes a Founding Member and receives one year of service free. Standard SafetySense pricing is $25 per month for up to 10 cameras. Founding Members also receive special lifetime pricing after their free year.

Can I cancel my subscription?

Yes, any time with no cancellation fees. You keep full access through the end of the billing period you already paid for. After that your subscription ends and no further charges are made.