Quick help for common SafetySense setup and notification questions.

Download & Setup

How do I set up SafetySense?

Download SafetySense, then follow the four steps below to complete your setup.

Download SafetySense
Step 1

Install SafetySense

Open the SafetySense installer from your Downloads folder and follow the prompts. Sometimes your antivirus software or Windows Security may block the SafetySense download or installation. If this happens, click here for help.

Accept the license agreement and allow the installation to finish. Installation may take 5 to 20 minutes while required components are downloaded.

On the final page, enter a useful system location, leave Run SafetySense now selected, and click Finish.

Step 2

Connect your account

Sign in to your SafetySense account or create a new account. Everyone who joins during the beta becomes a Founding Member and receives one year of free service and special lifetime pricing. No credit card is required to start.

Add your phone number if you would like to receive SafetySense alerts by SMS.

Step 3

Connect and place your cameras

Built-in or USB cameras: Built-in and USB cameras connect to SafetySense automatically and can work well in adequately lit rooms. Most do not have infrared night vision, so they may not provide reliable images in very low light or darkness.

Wi-Fi cameras: For TP-Link Tapo cameras, download the TP-Link Tapo App and use it to install your cameras. Set all cameras to use the same camera username and password. SafetySense will ask for these credentials when you connect your Wi-Fi cameras. After entering them, check the camera previews to confirm that all of your Wi-Fi cameras are connected. For overnight monitoring, use a camera with automatic night vision.

Good camera placement

Place cameras where falls are most likely and keep important walking areas and the floor clearly visible. Use the live preview while positioning each camera.

Good placement

Mount the camera high, near the ceiling and close to a room corner, then angle it downward to capture as much of the floor and main walking areas as possible. Add another camera when furniture or the room layout creates important blind spots.

What to avoid

Avoid bright windows, blocked floor areas, angles that cut off important parts of the walking area, and cameras that cannot see clearly when the room becomes dark. In bathrooms, a lower view aimed mainly at the floor can provide more privacy.

See the full Camera Placement Guide ›

Step 4

Test SafetySense

Confirm that every selected camera is live and that the floor and your full body are visible. With another person nearby, slowly and safely move into a lying position on the floor. Do not deliberately fall.

Confirm that an on-screen alert appears and, with a connected account, that your enabled email or SMS notification is received.

If the on-screen alert appears and any enabled email or SMS notifications are received, setup is complete. Repeat the test for each camera and whenever you change camera placement.