McAfee Help

Allow SafetySense through McAfee

If McAfee blocks or quarantines the SafetySense installer, follow these steps to restore the file, run the installer, and return McAfee protection to its normal state.

Review the McAfee warning

If McAfee reports that it blocked or quarantined the SafetySense installer, do not repeatedly download the file. Open McAfee so you can review what happened.

Open McAfee

Open the McAfee application from the Windows notification area, Start menu, or the warning window.

McAfee application window — Open the McAfee application.

Open Real-Time Scanning

Find Real-Time Scanning in McAfee settings. If McAfee continues to remove the installer immediately, you may need to temporarily turn this protection off while restoring and starting the installer.

McAfee Real-Time Scanning settings — Real-Time Scanning settings.

Temporarily turn scanning off if necessary

Temporarily turn off Real-Time Scanning only if McAfee keeps blocking the SafetySense installer. Keep this period as short as possible.

McAfee Real-Time Scanning turned off — Temporary Real-Time Scanning setting.

Important: Turn McAfee protection back on after the SafetySense installer has started or installation is complete.

Open Quarantined Items

Open McAfee's quarantined items or quarantine history and locate the SafetySense installer that was removed.

McAfee quarantined items — Locate the SafetySense installer in quarantine.

Restore the SafetySense installer

Select the SafetySense installer and choose Restore. If McAfee offers an option to trust or allow the file, use that option as well.

Run the installer again

Open your Downloads folder and run the restored SafetySense installer again. Approve the Windows prompt if one appears, then continue with the normal SafetySense Download & Setup.

Run SafetySense installer from Downloads — Run the restored installer from Downloads.

After SafetySense starts installing, return to McAfee and confirm that Real-Time Scanning is turned back on.