Whether you need help getting set up, have a question about the product, or want to talk about investing or partnering — reach out directly. No support tickets, no automated responses.
Having trouble with installation, cameras, or alerts? Email us and describe what you are seeing. We will walk you through it step by step.
✉ support@safetysense.aiInterested in investing or partnering with SafetySense? We are an early stage company with a growing pilot program and would love to connect.
✉ admin@safetysense.aiThese pages provide more detail for business discussions and program participation.
Partner information › Investor information › Partner application ›
Follow the installation guide for step by step instructions covering camera setup, running the installer, and creating your account. View installation guide ›
Make sure your Windows PC and all cameras are on the same Wi-Fi network. Confirm you created a camera username and password in the Tapo app and used the same credentials for every camera. Restart SafetySense after making any changes.
Yes, for up to 4 cameras. Detection speed depends on your processor. A GPU handles more cameras more smoothly — see the hardware guide on the Get Started page.
No. All video is processed locally on the Windows computer inside the home. Live footage is never uploaded to any server. Only alert notifications travel over the internet.
You will receive a simple prompt asking if you want to continue. If yes, it is $25 a month. If not, no charges and no hassle.
Yes, any time with no cancellation fees. You keep full access through the end of the billing period you already paid for. After that your subscription ends and no further charges are made.